Policy

Shipping & delivery

Where we ship

We ship to European Union member states and the United Kingdom.

Cost

Standard tracked shipping to EU and UK destinations is included in the product price. The amount shown on the product page is the amount charged — there are no shipping charges added at payment.

Dispatch and delivery time

Every kit is function-tested before dispatch, and orders are dispatched after payment is confirmed by the card processor. Orders are typically dispatched within 2-3 working days of payment confirmation.

Confirm the 2-3 working day dispatch window shown across the site, and add typical delivery estimates per market.

Tracking

Shipments are sent with tracking. Tracking details are provided once your order has been dispatched.

Customs and import charges — UK

For UK deliveries, any applicable import formalities are handled as part of our fulfilment. If a carrier requests an unexpected payment from you before delivery, contact us before paying and include your order reference.

Problems with delivery

If a shipment arrives damaged, note the damage with the carrier where possible and contact us within 48 hours of delivery with photographs and your order reference (FF-…).