Installation
Fitting memory is the easiest upgrade in a PC. These are the steps that actually matter — including the two that people skip and then regret.
Troubleshooting
Almost always seating or slot order, almost never a dead module. Work down this list; each step takes two minutes.
Power off at the wall, remove both modules, refit them with firm pressure until every clip clicks. This alone resolves the majority of "dead" installs.
Boot with a single module in the manual's first-priority slot. Works? Add the second. If one specific module fails in a slot where the other works, note which — that is exactly what a warranty claim needs.
Confirm the slot pairing against the manual's diagram (usually 2 and 4 from the CPU). Still nothing: clear CMOS (button, jumper, or battery out for a minute) to drop stale memory settings, and allow DDR5 its training time.
Worked through all three and it still fails? Stop there — contact us with your order reference and which module/slot combinations you tried. Confirmed faults ship back at our cost, per the warranty.